With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That is why we are committed to respecting the confidentiality of the personal information we collect.


Collection of personal information


We collect the following information:


  • First name
  • Last name
  • Mailing Address
  • Email address
  • Phone number


The personal information we collect is gathered through forms and through the interactivity between you and our website. We also use, as described in the next section, cookies and/or logs to gather information about you.


Forms and interactivity


Your personal information is collected through forms:


    • infovet website account opening form
    • Order form
    • Newsletter sign-up form


We use the information collected for the following purposes:


      • Order tracking
      • Information
      • Statistics
      • Contact

Log files and cookies


We collect certain information through log files and cookies. This is primarily the following information:


      • IP address
      • Operating system
      • Pages visited and requests
      • Time and day of connection


The use of such files allows us:


      • Service improvement and personalized welcome
      • Statistics

Right to oppose and withdraw


We are committed to providing you with the right to object and withdraw your personal information.


The right to object is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.


The right to withdraw is the possibility offered to Internet users to request that their personal information no longer appears, for example, in a mailing list.


To exercise these rights, you can write to us at the following address or by e-mail:

13664 rue de Grenache Mirabel, Qc, J7N 0X4

Right of access


We are committed to recognizing a right of access and rectification to the persons concerned wishing to consult and modify the information concerning them.


Log in to your infovet account.




The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.


To ensure the security of your personal information, we use the following measures:


      • Secure Sockets Layer (SSL) protocol
      • Access management – authorized person
      • Access management – affected person
      • Network monitoring software
      • Computer backup
      • User ID/password
      • Firewalls


We are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to ensure the privacy of your transactions. However, since no mechanism offers maximum security, an element of risk is always present when using the Internet to transmit personal information.




We are committed to complying with the legislation set forth in the PROVINCE OF QUEBEC.